F A Q's

If you are unable to find an answer please contact us ! We are always happy to talk cake!

HOW CAN I PLACE AN ORDER OR GET A QUOTE?

In the first instance please contact us.

You can do so by telephone, email or completing our online form. In order to provide you with a quote as quickly as possible please include the date you require the cake for along with the number of servings and an idea of what design / theme you would like. Please feel free to email us any pictures you may have.

HOW MUCH NOTICE DO I NEED TO GIVE?

It really does depend.......

We have the most fabulous customers that return to us year after year and keep us busy. We therefore always have bookings running into the next 12 months. As a general rule we are usually fully booked 4 - 6 weeks in advance but can sometimes cater for last minute orders - we created our Cake Jars and Traybakes for this purpose. If you are interested in ordering a cake within a short time frame please contact us ASAP and we will do our best to help

HOW MUCH WILL MY CAKE COST?

Every cake is different.....

We try to be as transparent as possible in our pricing and you can find starting prices here. Factors which affect the cost of your cake include:

  • Size & shape of the cake
  • Complexity of design
  • Flavour & Fillings
  • Time required to make the cake

Hand made models, sugar flowers and sugar ruffles are time consuming to make and therefore reflected in the price charged. All of our designs can be altered and we are always happy to work with you to achieve your dream cake whilst working within any budget restrictions.

DO YOU REQUIRE A DEPOSIT?

Yes!

A 50% non refundable deposit is required with the balance payable upon collection or 48 hours prior to delivery. This is for all celebration cakes, our wedding cakes are slightlly different and can be viewed here.

 

Unfortunately we are unable to reserve a date until a deposit has been received. If you receive a quote from us this does not mean that we will have the availability to make your cake as we receive many enquries each day and our availability can fluctuate throughout the day.

HOW CAN I PAY?

We offer several methods of payment...

Payment can be made in cash, credit card and bank transfer. Unfortunately we are no longer able to accept cheques.

DO YOU DELIVER?

Yes!

We are based in Woodley, Reading, Berkshire and can deliver to surrounding areas for an additional charge and also depending upon availability. The charge is determined by location and is calculated based upon distance and time. Due to their fragile nature we do not post or offer a courier service for our cakes but we are able to post our cake toppers.

HOW WILL MY CAKE BE PRESENTED?

Beautifully !

All of our cakes are presented upon an iced 12mm thick cake board and placed inside a box for easy transportation which is included in the price of your cake. Our cupcakes are placed in custom boxes to prevent movement during transportation.

DO YOU MAKE SPECIAL DIETARY CAKES?

We are working on it!

Unfortunately, at the moment we are unable to offer cakes for special dietary requirements but hope to change this soon.

DO I NEED TO BRING ANYTHING WHEN I COLLECT MY CAKE?

A clean boot!

A car boot that is and not a wellie! please see our collection guidelines here.

WILL MY CAKE LOOK THE SAME ?

Not necessarily.....

As all of our cakes and decoration are hand made no two cakes are ever the same. Variations can also occur due to different techniques or ingriedients used. That said, if you have ordered one of our designs it will be very close! If there is going to be a material difference in the appearance of the cake we will of course let you know. 

CAN I PROVIDE YOU WITH A PICTURE OF A CAKE FROM ANOTHER CAKE DESIGNER?

Yes you can, but.......

It is always useful to see pictures of cakes you like as this gives us an idea of your style. We will never copy another cake designer's work without their permission - its just not nice! 

If this is not possible or permission is not granted we will work with you and identfy the elements you like and incorporate them into your very own design.

CAN I SAMPLE YOUR CAKE BEFORE I PLACE AN ORDER?

We understand that you want to be sure your cake will taste as good as it looks...and we can assure you it will!

In order to keep our prices as low as possible and not all of our customers require a sample (many are returning customers!) we do not offer free samples. We do offer sample boxes which contain a selection of 5 flavours from our menu and cost £20. 

You can also take a look at our testimonial page - real words by real customers!

We are based in Woodley, Reading, Berkshire and can deliver to all surrounding areas.....

Contact us today!

If you have any queries or wish to place an order please contact us:

 

Tel : 07549 960176

 

info@thefairycakemother.co.uk

 

Or use our contact form.

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